Rachel’s Dream

Wishing Well International Foundation invites the entire water purification industry to show their support and commit to raising $30,000 to honor the memory of Rachel Beckwith. www.active.com/donate/Rachelsdream

Socialism in Action…Spying on Softener Owners

I read this article today and I suppose I should be shocked, but I guess I’m not…just very, very disappointed.

A California sanitation district is spying on, and investigating tax-paying citizens in a misguided effort to eliminate water softening systems. – Talk about a violation of basic human rights! It certainly boggles the mind that this actually happens in the United States of America. What’s next, door-to-door anti smoking inspections? – Can you say “Papers please”?

The misguided anti-softener agenda continues in southern California and it appears that in spite of evidence to the contrary, certain legislators choose politics of emotion instead of logic and reason. They continue their unwarranted persecution of water softener owners.

Owning a water softener reduces the use of harmful chemical cleaners that are laced with countless toxic chemicals. Water softeners have been shown to prolong the life of household appliances like water heaters while reducing net energy consumption.

Old water softeners using outdated daytimer and “blind-metering” technology can indeed be wasteful of salt, but when one considers new water softeners like the Patriot Twin Analyst that incorporate resin saturation sensors, Evertech software, twin alternating tanks, and upflow regeneration technologies it is mere foolishness to dare overlook the actual environmental benefit of owning a water softener – It makes fiscal and environmental sense.

Bottle Drops, Utilities and Water Dealers

I read this article and it reminded me of two issues we still encounter in our industry:

Water Quality Improvement dealers and water utilities still don’t get along as well as they should..
Certain water quality improvement marketing techniques are outdated and borderline deceptive.

Water is the lifeblood of all industry, our very civilization hinges on the quality and quantity of water that we have available. Water utilities are tasked with a difficult job: Deliver lots of water at a cheap price. Since the vast majority of water delivered by a utility is never used within the home or consumed by humans, it makes no sense to deliver extremely clean water throughout a city; it would be cost-prohibitive and illogical. It makes far more sense to deliver a “utility-grade” water through the entire system; water that meets or exceeds minimum standards and is generally usable. Individual users can then (at their own expense) improve their water quality to meet their specific standards or requirements for drinking, bathing, cleaning or business/industry. Utilities live in constant fear of being sued by consumers, so they never want to even hint that their water isn’t “perfect” and “pristine”.

It is time for us all to be realistic: Utilities do the very best job that they can within the operational and financial restrictions placed upon them. Utility-grade water in the United States is better than many other nations but it is NOT perfect and there is nothing wrong with educating end-users about products/services to make their water better. Utility managers need to acknowledge that they provide a utility-grade water, and that there is indeed room for improvement in quality and even aesthetics like taste, and odor.

Water quality improvement dealers need to realize that the utility is their friend; delivering good water that can usually be significantly improved without spending too much of their customer’s money. I wish more dealers would do business the way that my ProFlow dealers do, and spend more on water quality training, research and education than they do on marketing. Be the best, don’t just tell people that you are!

Bottle-drops and other similar water-quality marketing techniques frequently concern consumers, especially when the water dealership has words like “environmental” in their name. There are better ways to do business in the 21st century, and certainly better ways to begin your relationship with a prospective new customer.

There are many ways to market yourself to prospective customers, but the best way is to so a good job at a fair price.

The WQA’s Code of Ethics is very helpful to dealers who need guidance in these matters.

World Water Day 2011

Today is World Water Day…it is a good reminder that we all should conserve our precious liquid asset that we do often take for granted. Millions of people around the globe don’t have running water in their homes, and even more of then have to work more than a mile to get access to “clean” water. Naturally, the water quality improvement industry is continuing to make access to clean drinking water cheaper and easier. Technologies like Ultrafiltration, ultraviolet irradiation,reverse osmosis, nanofiltration and EDI/CDI are making previously undrinkable water drinkable and at increasingly lower prices. In developed nations, we are improving residential water quality while minimizing discharge and costs of production, but there is still so much more to be done. As end-users we should be mindful of how long we run faucets during routine tasks like dish-washing, dental hygiene, and grooming. Commercial and industrial users should continue to streamline their processes to minimize waste and provide cleaner drain effluent discharge. My personal pet peeve is the proliferation of ornamental grren grass in arid areas like Utah; we need to landscape with xeric plants that are beautiful and beneficial without wasting copious quantities of water. I’m using this day to plug my favorite charity – Water for People please go to their website and contribute to this valuable cause.