People like you, they love your personal touch and the fact that you really care about their water, but that personal touch is keeping you away from those you love. You’re working more for your business than it is working for you. It’s definitely time to make a change. The thought of hiring help is intimidating to many entrepreneurs, since you’re allowing someone else insider access to your business and you must entrust them to interact with your clients. This should not be a scary subject, especially when approached pragmatically.